CUSTOMER FEEDBACK POLICY - SEPTEMBER 2019

One of the main aims of AHL Scaffolding Ltd, as stated in our HSEQ Policy is:

• At AHL our customers come first and we pride ourselves in offering competitive prices and an exceptional service.

Whilst every effort is taken to meet the high standards expected of us sometimes things can still go wrong. When this occurs we need to be informed so that every effort can be made to put things right and prevent further shortcomings in the future.

One of the ways in which we are able to continue to improve our service is by listening and responding to your complaints, compliments and comments.

Compliments

We hope there will be times when we exceed your expectations and you want to share the positive experience you have had with us. We are always pleased to receive your positive comments as it is useful for us to know when we have done a good job so that we can promote good practice throughout our company and give credit to our people where credit is due.

Complaints

We want to provide you with the best possible experience and be fully satisfied with the products and services you receive from AHL. If you are not and have a complaint, then we want you to tell us as soon as possible.

We will:

• Acknowledge your complaint within 2 working days

• Investigate it and respond as quickly as possible with a target of responding within 10 working days

• If it is not possible to respond to your issue within 10 working days we will explain why and give you a date by which you can expect a full response

• When we contact you, we will also advise you what to do if you are not satisfied with our response

Comments

You may want to pass comments to us about things like our products, services, website etc. We are always pleased to receive these comments as they help to guide and enhance our offerings.

All feedback provided will be recorded within our customer feedback system, and will be treated confidentially. Feedback is reviewed and monitored regularly by management, to identify and implement improvements for our stakeholders.

How to give us your feedback

Any feedback, good or bad, goes directly to our Managing Director.

Telephone

01506 883033 - ask for Grant Allister

Email

info@ahlscaffolding.co.uk

Post

No 6 Camps Industrial Estate

Kirknewton

West Lothian

EH27 8DF